Support

Every business has a heartbeat, and ours is the Product Technology Center (PTC),  a vital organization providing engineering expertise and technical training on many ATMs and cash automation devices.

Loaded with equipment – over 100 devices, in fact – the PTC is perfectly suited to comprehensive, in-house training.  Located in Elmhurst, IL, it’s where our engineers and technicians are educated on the equipment we maintain, while refining their knowledge through a dynamic curriculum responsive to changes in the industry, technology and customer base.

Included is support for manufacturers’ equipment related to ATM, recycler and intelligent safe technologies.  We provide our field engineers with onsite training that includes a 60/40% mix of hands-on and classroom training experience.

The PTC and our Plymouth technology lab are where level 2 and level 3 engineers support field engineers seven days a week, across all time zones.

The Product Technology Center (PTC) is where we train our techs to follow a first-time resolution philosophy – fix it right the first time – as well as our customer-focused, 7-step delivery method: Prepare, Analyze, Isolate, Resolve, Confirm, Prevent and Report.

You won’t find a more impressive facility multiple layers of technical support and the right kind of training.
No wonder more than 1000 financial and retail institutions choose Burroughs!

Talk to us and learn more about how Burroughs is working to meet the needs of our clients and their customers.

 

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Our Mission: Serving our customers with professionalism and integrity – Fostering an environment of collaboration and teamwork – Investing in our employees – Creating value for our shareholders.

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