Lower your overhead and expand your support services by using our team as an in-house help desk or as an outsourced partner. Staffed by Burroughs experts, our two U.S. locations provide you with 24/7 support from an in-house support team providing OEM-specific level-2 and level-3 support. Our in-house lab contains more than 100 pieces of equipment for real-time troubleshooting and technical specs are available to all service technicians for faster support via Solvweb.
Our ability to resolve a service call every 90 seconds combined with EDI customer connections for automated call management means you're not waiting on hold for service and support. Talk with our team about how we can develop a solution that fits your specific business needs.
Avoid downtime to your operations and resolve issues quickly by getting the parts you need when you need them. Our big data and backend monitoring system enables us to anticipate parts replacement needs and ensure field part availability.
We ensure that quality, cost-efficient parts are available at the ready with more than 120 forward-stocking locations and over 400 fleet vans. Our visibility into the supply chain via real-time software platforms means you’re never waiting around for parts.
Repair or completely refurbish your equipment to extend the lifespan of your technology investment. Our highly skilled repair team has unmatched technical expertise and restores over 1,600 modules monthly, spanning 200+ unique part numbers. Our team is ready to support:
Get peace of mind knowing that all repairs are completed by degreed electrical, design, and quality engineers using certified parts that undergo strict QC inspections backed by a competitive warranty.
With Burroughs in your corner, you can achieve predictable repair costs, extend the lifespan of your fleet, reduce downtime, and circumvent potential supply chain constraints that can cause long lead times on essential parts.
