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Burroughs vows to be your trusted solutions provider through speed, excellence and innovation! 

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Burroughs

Burroughs provides our clients with service levels other companies only dream of achieving.

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WHO WE ARE

As the largest independent service organization for ATMs and cash automation in North America, Burroughs specializes in providing maintenance services to clients in the financial and retail industries. Our 600+ field and support engineers service over 100 different ATM and cash automation products. We understand the complex hardware and software critical to keeping your equipment in peak condition so that your customers can count on maximum uptime.

Our services are designed with you in mind.

  • Field engineers – extensive national coverage
  • Project teams meet deadlines with implementation and compliance upgrades
  • Professional services engineers design and implement managed services programs
  • Account managers offer a single point of contact for your account needs

Burroughs has set the industry standard high by delivering peace of mind through exceptional service to our clients and their customers.

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WHAT CAN WE HELP YOU WITH?

  • When we switched to Burroughs our downtime was reduced from the previous vendor.  The technicians are friendly, and it’s obvious they care - they “own” the responsibility to keep our ATMs up and running, whether through preventive maintenance or necessary repairs.  Our account reps keep us informed and are a pleasure to work with.  All in all this team makes it easy to do business with Burroughs!
    Lori ReissATM/Debit Manager, BCU
  • In the two years we have been leveraging the GRG & Burroughs solution, we’ve experienced no customer issues and our service calls are minor. The response from our customers is that results for the (Burroughs) service technicians are phenomenal.
    Shon DutyPresident & CEO ScrapRight
  • Regarding Burroughs Professional Services, I wouldn’t say your team’s performance was great… it was exceptional!
    John ManganielloProgram Manager, Benchmark Technology Group
  • Burroughs is known for quality equipment and reliable field service technicians, as well as a collaborative approach to working with partners. This commitment to quality, service and partners aligns well with US Dataworks’ core values.
    Marc PalomboSenior Vice President of Sales, US Dataworks
  • In order to garner all of our customers’ banking relationships; we utilized a remote deposit capture solution (RDC) and the Burroughs SmartSource scanners as the capture device.
    Travis G. DelaplainVP/Chief Financial Officer, FNB Bank
  • I see a 36% savings in manager’s time alone (using the SmartCash Vault). We’ve freed up 2–3 hours per day that they spent counting money equating to over $70K per year. Now they have more time to be managers.
    Wayne AdamcyzkDirector of Operations, JDD (12 McDonalds Francises)
  • One of the things that we as a company make decisions on, when we are partnering with someone, is how well we work together. As a company we have utilized Burroughs for over 40 years and my personal experience with them over the past 37 years has been excellent. They continue to provide superior technical support, quality products and reliable field service technicians.
    Jim PosaniOperations Manager-Group/Reg, The Huntington National Bank
  • Burroughs has been operating under a very aggressive schedule. The transition has been seamless and our clients have commented on the improved service level and professionalism of Burroughs and their service technicians. We could not be more pleased with our decision and Burroughs performance.
    Paul CooleyPresident, FCTI

 

 

 

 

OUR STORE

Ordering supplies from Burroughs has changed.

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PRESS ROOM

Here are our most recent posts!

Burroughs, Inc. Announces New Chief Executive Officer and Chief Operations Officer

ELMHURST, IL — Burroughs, Inc., the largest independent technology product and services company in the U.S. financial and retail market, is...

Burroughs Obtains SOC Certification

PLYMOUTH, MI — Burroughs, Inc., the leading independent provider of maintenance, support and cash automation solutions to financial institutions and retailers...

Customer Service Part 2:  Finding the Right Combination

Customer Service Part 2: Finding the Right Combination

While any good company spends a great deal of time and money on training, updating knowledge bases and improving response...

Burroughs Acquires Repair Business From Remcal

Burroughs Acquires Repair Business From Remcal

PLYMOUTH, MI — Burroughs, Inc., a provider of services for financial and retail equipment, today announced the acquisition of the repair...

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Contact Us

Have a question that you can’t seem to find the answer to? Need some more information on a specific part or service? Interested in working with Burroughs? Fill out this quick contact form to get in contact with someone who can help you find the answers.



Phone Number
734-737-4000
Email
info@burroughs.com
General Correspondence
Burroughs, Inc.
41100 Plymouth Road
Plymouth, MI 48170-1892

 

AT YOUR SERVICE

Our Mission:   Serving our customers with professionalism and integrity – Fostering an environment of collaboration and teamwork – Investing in our employees – Creating value for our shareholders.

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