Burroughs Obtains SOC Certification
PLYMOUTH, MI — Burroughs, Inc., the leading independent provider of maintenance, support and cash automation solutions to financial institutions and retailers...
Passion . SERVICE . Trust
What can you count on when you choose Burroughs?
Prompt responses when you need us. Timely repairs and preventive maintenance. Dedicated account managers. Latest updates on compliance and industry-related changes.
Choose Burroughs today to keep your ATM and cash automation equipment well-maintained and running smoothly.
As the largest independent service organization for ATMs and cash automation in North America, Burroughs specializes in providing maintenance services to clients in the financial and retail industries. Our 800+ field and support engineers service over 100 different ATM and cash automation products. We understand the complex hardware and software critical to keeping your equipment in peak condition so that your customers can count on maximum uptime.
Professional and project services help you manage your technology, increase overall efficiency and lower your operating costs, leaving you with time to focus on your core business.
Our services are designed with you in mind.
Burroughs has set the industry standard high by delivering peace of mind through exceptional service to our clients and their customers.
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THE NEW BURROUGHS
Loaded with equipment – over 100 devices, in fact – the PTC is perfectly suited to comprehensive, in-house training. Located in Elmhurst, IL, it’s where our engineers and technicians are educated on the equipment we maintain, while refining their knowledge through a dynamic curriculum responsive to changes in the industry, technology and customer base.
Included is support for manufacturers’ equipment related to ATM, recycler and intelligent safe technologies. We provide our field engineers with onsite training that includes a 60/40% mix of hands-on and classroom training experience.
The PTC and our Plymouth technology lab are where level 2 and level 3 engineers support field engineers seven days a week, across all time zones.
It’s where we train our techs to follow a first-time resolution philosophy – fix it right the first time – as well as our customer-focused, 7-step delivery method: Prepare, Analyze, Isolate, Resolve, Confirm, Prevent and Report.
You won’t find a more impressive facility multiple layers of technical support and the right kind of training. No wonder more than 1000 financial and retail institutions choose Burroughs!
Talk to us and learn more about how Burroughs is working to meet the needs of our clients and their customers.
Parts
With a wide array of supply chain vendors/partners supporting our acquisition of parts, Burroughs’ ability to control our end-to-end supply chain is strong and effective with consistent quality control standards.
Burroughs elected to invest in an independent and certified repair operation, which has been inspected and certified many times by OEM auditors. Service-focused to ensure that we maintain control of our own repairable inventory, we manage repair quality and spare parts availability better than other providers. We continue to maintain and improve upon this process today, with detailed quality control analysis and review.
Diagnostics
Burroughs works with both original and third-party diagnostics for OEM equipment to help in the isolation of faults. Our selected solution works on both current generation as well as legacy equipment.
We have compiled a list of frequently asked questions pertaining to Burroughs’ support of Original Equipment Manufacturer (OEM) equipment, and we welcome additional questions here.
PLYMOUTH, MI — Burroughs, Inc., the leading independent provider of maintenance, support and cash automation solutions to financial institutions and retailers...
Burroughs, Inc., the largest independent technology product and services company in the U.S. financial and retail market, has appointed Ed...
While any good company spends a great deal of time and money on training, updating knowledge bases and improving response...
November 16, 2017 PLYMOUTH, MI — Burroughs, Inc., a provider of support and maintenance for financial services equipment, has joined...
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AT YOUR SERVICE
Our Mission: Serving our customers with professionalism and integrity – Fostering an environment of collaboration and teamwork – Investing in our employees – Creating value for our shareholders.
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